The DNR held a value stream mapping event (VSM) on October 17 – 20, 2016. This was a collaborative event with six industry representatives and was co-facilitated by the Department of Management. The VSM participants thoroughly discussed various opportunities to transform Title V permitting and came to consensus on six key deliverables to improve efficiency:
- optional pre-application meeting
- optional pre-technical review meetings
- improved application forms
- metrics to determine missing information and customer satisfaction
- critical information earlier in the process
- directory for just-in-time sharing of internal data
These deliverables will relate to receiving better information from our applicants, thereby improving the efficiency of the DNR staff who will no longer spend time collecting information that could have been provided up front.
Since three of these improvements are more complex in nature, the DNR is asking for the input of additional team members. Two workgroups will be held between January 17 and 20, 2017 to address the optional pre-meetings and improvements to the application forms. The workgroups will consist of a diverse group of twelve to fifteen industry representatives.
Additional Information:
If you have comments or questions about the VSM event, please contact Marnie Stein, Title V permit supervisor, at 515-725-9525 or marnie.stein@dnr.iowa.gov.
Title V Workgroups
Representatives from eight businesses collaborated with Title V permit writing staff from the DNR and Linn County in two workgroups held between January 17 and 20, 2017. One team addressed optional pre-meetings for hands-on help with the application, likely resulting in a faster application review time a permit that better reflects the needs of the business. The second team simplified the Title V application forms by creating excel spreadsheet versions of some forms, allowing the use of previous versions of the forms, reducing the information requested, and updating the application instructions.