Make a Reservation

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• It is your responsibility to make sure that unauthorized individuals do not have access to your sign-in information or password. You are responsible for all transactions authorized on your account, so it is also important that you guard this information.
• In case of errors or questions about your transactions, or if you think your bank or credit card statement information about your payment is incorrect, you should notify us as soon as possible by calling 515-725-8488. You should also immediately notify your bank or credit card issuer of any errors.
• You are solely responsible for maintaining, in the account provided, a balance sufficient to cover the authorized transaction. Failure to do so may subject you to penalties, including financial penalties.
• The State shall not be responsible for failure to complete transactions when such failure is due to circumstances beyond our control.
• It is your sole responsibility to ensure that the information you provide is accurate and complete. This includes your personal information, account and banking information, and transaction information. Any costs or fees that you incur due to inaccurate or incomplete information are not the responsibility of the State of Iowa or its employees.

Reservation Cancellation Policies A nonrefundable cancellation fee will be charged for each reservation cancelled, $5.00 for each reservation cancelled online and $7.00 for each reservation cancelled through the call center (1-877-427-2757). Camping Cancellations

• Cancellations 2 or more days prior to arrival date: A cancellation fee will apply and no forfeiture of camping fees. The cancellation fee will be deducted from the camping fees paid and any remaining camping fees will be refunded.
• Cancellations 1 day prior to arrival date: A cancellation fee will apply and customer will forfeit one night's camping fee. Any remaining camping fees will be refunded.
• Cancellations day of arrival: A cancellation fee will apply and customer will forfeit two nights' camping fees. Any remaining camping fees will be refunded.
• No Shows: If no attempt is made to cancel a reservation and a camper fails to arrive, no refund will be given unless extenuating circumstances are documented and approved by the DNR.
• Note: If the original reservation payment of camping fees is less than the amount due to the DNR for the cancellation (cancellation fee and forfeiture fees), the DNR will keep the original reservation payment of camping fees, the customer will not receive a refund, and no additional payment is required.

Cabin, Lodge, Shelter Cancellations

• Cancellations 30 or more days prior to arrival date: A cancellation fee will apply and no forfeiture of rental fees. The cancellation fee will be deducted from the rental fees paid and any remaining rental fees and tax will be refunded.
• Cancellations 15-29 days prior to arrival date: A cancellation fee will apply and customer will forfeit one day/night's rental fee and tax. Any remaining rental fees and tax will be refunded.
• Cancellations less than 15 days prior to arrival up to arrival date: A cancellation fee will apply and customer will forfeit two days/nights' rental fees and tax. Any remaining rental fees will be refunded. If the reservation was a one-day rental, the customer will have no refund of rental fees.
• No Shows: If no attempt is made to cancel a reservation and a renter fails to arrive, no refund will be given unless extenuating circumstances are documented and approved by the DNR.
• Note: If the original reservation payment of rental fees is less than the amount due to the DNR for the cancellation (cancellation fee and forfeiture fees), the DNR will keep the original reservation payment of rental fees, the customer will not receive a refund, and no additional payment is required.

Change Policy A nonrefundable change fee of $5 applies to each reservation item which is changed. All reservation changes must go through the call center (1-877-427-2757).

The last day to change a camping reservation is 4 days prior to arrival if paying by credit card and 21 days prior to arrival if paying by check/money order. The last day to change a cabin, lodge or shelter reservation is 15 days prior to the arrival date.

When making a reservation for one or more campsites, you will need to have the following information ready:

• Name, address and phone number of primary occupant for each campsite
• Type of unit used at the site (motorhome, 5th wheel, travel trailer, fold down, tent, pick-up, van)
• Number of people staying at the campsite

A reservation window is a rolling period of time a person can make a reservation for a campsite, cabin, day-use lodge or a shelter.

The window for reserving campsites is 3 months in advance and up to 2 days prior to the arrival date if paying by credit card, or 21 days if paying by check or money order.

The window for reserving cabins, day-use lodges and shelters is 12 months in advance. Reservations can be made up to 4 days prior to arrival during peak season (May 1 to September 30) and 7 days prior to arrival during the off season (October 1 – April 30).

Important 2021 Dates: Memorial Day Weekend 3-day minimum (Fri-Sat-Sun), 3-month reservation window begins February 28th. 4th of July - since the 4th of July is on a Sunday, the 3-day minimum (Fri-Sat-Sun) does not apply, 3-month reservation window begins April 4th if you want to arrive on Sunday, July 4th. If you want to arrive on Friday, July 2nd the reservation window begins on April 2nd since there is a Friday/Saturday stay requirement. Labor Day Weekend 3-day minimum (Fri-Sat-Sun), 3-month reservation window begins June 3rd.

All ADA campsites are available for reservations. A reservable ADA campsite is marked with the international symbol of accessibility and is intended to be used by persons with a disability. If no one in your party needs an accessible site, please select another site unless this is the only site of your desired type available at the time of your request.

7:00 a.m. to 7:00 p.m. (CST) M-F. 8:00 a.m. to 4:00 p.m. (CST) Sat. Closed on Sundays, New Year's Day, Easter, Thanksgiving and Christmas. The call center can be reached at 1-877-427-2757.

A customer will receive a confirmation letter for each campsite/cabin/shelter/lodge that is reserved. The letter will have information about the reservee, name of park where the reservation is, the facility reserved, the number of nights and the dates of the reservation and the amount due or the amount paid. The letter contains the change and cancellation policy and basic information about camping/cabin/shelter/lodge rentals.

If a customer provides an e-mail address, the confirmation letter will be automatically sent via e-mail. If no e-mail address is provided, the letter will be mailed.

Any camper may camp in an equestrian campground, but must pay the equestrian fee of $3/night.

Reservations can be made online or through the call center. A reservation fee is charged for each campsite or rental facility reserved per trip, regardless of the length of stay. Reservations made online are $4 per transaction.

Reservations made through the call center are $6 per transaction.

For camping stays during the peak season of May 1 through September 30, a customer is limited to reserving 5 campsites for a weekend stay at a particular campground. There is no limit on the number of campsites a person could reserve for a stay during the week (weekdays).

For camping stays during the off season, there is no limit to the number of campsites a person can reserve as long as the stays occur within the reservation window.

During the peak season of May 1 through September 30, there is a two-night minimum stay requirement (Friday/Saturday) for the weekends.

During the holidays, a three-night minimum stay is required. The three-night stay requirement for the 4th of July is required only when July 4th is on a Monday.

Picnic shelters and lodges may be reserved online at http://iowastateparks.reserveamerica.com or by calling the call center at 1-877-427-2757 during the hours of 7:00 am to 7:00 pm (CST) Monday through Friday or 8:00 a.m .to 4:00 p.m. (CST) Saturday and Sunday.

All youth group campsites are reservable and for use by chaperoned organized youth groups only. A chaperoned organized youth group is defined as a group of persons 17 years of age and under which is sponsored by and accompanied by adult representatives of a formal organization including, but not limited to, Boy Scouts and Girl Scouts of America, churches, Young Men's and Women's Christian Association. Chaperoned organized youth group DOES NOT include families of members of a formal organization.