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The Iowa Department of Natural Resources (IDNR) Leaking Underground Storage Tank (LUST) Section conducted an intensive week long Kaizen event in July, 2004. Kaizen, a Japanese word meaning continuous improvement, is a business process improvement technique inspired by Toyota manufacturing. A team consisting of groundwater professionals (GWP), representatives from the Underground Storage Tank (UST) Fund program, Petroleum Marketers Mutual Insurance Company (PMMIC), owners and operators participated during the event. The event examined the current process by all parties involved and identified various delays and other issues that required further examination.
The event focused on one particular area for enhancements of the current process, that being the preparation of the Corrective Action Design Report (CADR) and implementation of corrective action. The team decided on two(2) courses of action to assist in the facilitation of sites during this stage;
All participants agreed in principle to undertaking these steps and are taking this opportunity to inform all interested parties of the changes in the process. Stakeholder participation and assistance in the process will aid in moving high-risk sites to closure quicker and more cost effectively.