Frequently Asked Questions about Reservations
What is a reservation window?
A reservation window is a rolling period of time in which a person can make a reservation for a campsite, cabin, etc.
The reservation window for reserving campsites is 3 months in advance up to 2 days prior to the arrival date.
Important 2013 Dates
|Holiday Weekend State Date
||Date 3-Month Window Begins
|Memorial Day Weekend - May 24 (F)
||February 24 (Su)
|4th of July Weekend - July 4 (Th)
||April 4 (Th)
||Thur-Fri-Sat stay required
|Labor Day Weekend - Aug 30 (F)
||May 30 (Th)
How much are reservation fees?
Reservations can be made online. A reservation fee is charged for each campsite or rental facility which is reserved per trip regardless of the length of stay.
Reservations made online are $4 per transaction.
Reservations made through the call center are $6 per transaction.
What is the last day to make a campsite reservation?
The last day a person can make a reservation for a campsite is 2 days prior to the arrival date if paying by credit card.
The last day a person can make a reservation for a campsite is 21 days prior to the arrival date if paying by check or money order.
Can I make a camping reservation and pay with camping coupons?
No, the DNR is looking at the possibility of a loyalty program to use with camping reservations. Camping coupons can only be used on first come/first serve sites.
What information do I need to have when making a reservation?
When making a reservation for one or more campsites, you will need to have some information ready to complete the reservation. Here's what you should have on hand before making the reservation:
- Name of primary occupant for each campsite
- Address of primary occupant
- Phone number of primary occupant
- Unit type to be used at the site (motorhome, 5th wheel, travel trailer, fold down, tent, pick-up, van)
- Number of people staying on the campsite
If paying by credit card, please have your credit card information handy.
How many campsites or camping trips can I make during one phone call or internet session?
For camping stays during the peak season of May 1 through September 30, a customer is limited to reserving 5 campsites for a weekend stay at a particular campground. There is no limit on the number of campsites a person could reserve for a stay during the week (weekdays).
For camping stays during the off season, there is no limit to the number of campsites a person could reserve.
There is no limit to the number of camping trips a person could reserve as long as the stays occur within the reservation window.
Are there any minimum stay requirements?
During the peak season of May 1 through September 30, there is a minimum two-night stay (Friday/Saturday) for the weekends.
During the holidays, a three-night minimum stay is required. (An exception to this is when the 4th of July lands on a Sunday, Tuesday or Wednesday; however, the two-night minimum applies to a weekend stay.)
When is the call center open?
- 7:00 am to 7:00 pm (CST) M-F
- 8:00 am to 4:00 pm (CST) Sat-Sun
- Closed on New Year's Day, Easter, Thanksgiving, and Christmas.
- The phone number for the reservation call center is 1-877-427-2757.
What time is check-in and check-out on reservable campsites?
Check-in time is 4:00 p.m. on reservable sites.
Check-out time is 3:00 p.m. on reservable sites.
Can I change a reservation?
Yes, a person can change a reservation once the reservation has been paid in full. A $5.00 change fee and processing fee will apply for each reservation item (ie: campsite) that is changed. A reservation cannot be changed until the reservation has been paid in full.
Can I cancel a reservation?
Yes, a person can cancel a reservation at any time up to the day of arrival. A cancellation fee applies for each reservation, $5.00 online/$7.00 call center. Additional penalties may apply depending upon when you cancel your reservation.
Can I reserve an ADA campsite?
Most ADA campsites are available for reservations. A reservable ADA campsite may only be reserved and occupied by a party that can display a persons with disability parking permit or license plate. The camping unit or vehicle must be used by a person with a disability either as an operator or passenger.
Persons reserving these campsites will be required to provide the parking permit number at the time the reservation is being made.
Who can reserve a youth group campsite?
All youth group campsites are reservable and for use by chaperoned organized youth groups only.
A chaperoned organized youth group is defined as a group of persons 17 years of age and under which is sponsored by and accompanied by adult representatives of a formal organization including, but not limited to, Boy Scouts and Girl Scouts of America, churches, Young Men's and Women's Christian Association. Chaperoned organized youth group DOES NOT include families of members of a formal organization.
Can I camp in an equestrian campground even though I am not an equestrian camper?
Any camper may camp in an equestrian campground, but must pay the equestrian fee of $3/night.
What is a confirmation letter and how do I get it?
A customer will receive a confirmation letter for each campsite/cabin/shelter/lodge that is reserved. The letter will have information about the reservee, name of park where reservation is, the facility reserved, the number of nights and the dates of the reservation and the amount due or the amount paid. The letter contains the change and cancellation policy and basic information about camping/cabin/shelter/lodge rentals. If a customer gives an e-mail address, the confirmation letter will be automatically be sent via e-mail. If no e-mail address is given, a hard copy letter will be mailed out.